Returns Window: We accept returns for unused, unopened items within 30 days of delivery. Items must be in their original condition, with all packaging and tags intact.
Return Process: To initiate a return, please contact our customer service team at [insert email/phone number]. We will provide you with a return authorization number and further instructions.
Refunds: Once we receive the returned item, we will inspect it and process your refund. Refunds are typically issued within 7–10 business days to the original payment method. Please note that shipping fees are non-refundable.
Exchanges: If you wish to exchange an item, you may do so within 30 days. The item must be returned in new condition, and you will be responsible for any additional shipping charges.
Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 7 days of receipt. We will either replace the item or issue a full refund.
Non-returnable Items: Certain items, such as personalized or clearance products, may not be eligible for return. These items will be clearly marked on the product page.
Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return reaches us.
